Frequently Asked Questions

There is no such thing as an 'anonymous' review site. Every USER is required to log in with an active email address in order to verify the authenticity of each and every vote (Fan Brag).  As our site is now interpreted as a trusted review site, the integrity of our process is a high priority.

You have our word, we're not going to spam you, or try to sell you anything.  We're the good guys in business... really!

The 2017 Fan Braggin'® Contest begins Friday, January 27th at 7:00 AM (Mountain Time) and will conclude on Wednesday, March 15th at 5:00 PM (Mountain Time).

There are several ways to win in the Fan Braggin'® Contest:

• Every participant in the Fan Braggin'® Contest instantly wins as they raise the bar for kindness in a business setting.  USERS win by helping support local small businesses.  Business owners win by receving dozens... maybe hundreds of Fan Brags that are guaranteed to be 4 or 5 star reviews and 100% positive reviews for their business.
• The listing with the most Fan Brags during the dates of the contest in their individual category will win the title of "BEST in category", and Fan Braggin'® rights for an entire year.  First place in each category will be emailed an official certificate of accomplishment, as well as a web award badge for display on their website.
• The LISTING with the most Fan Brags overall (across all categories) is recognized publicly by Experience Pros.
• The USER who Fan Brags for the most businesses during the dates of the contest will be publicly recognized by Experience Pros.

ABSOLUTELY!  In fact, we encourage you to make Fan Braggin'® a part of your regular routine.  The more you Fan Brag, the more you help local small businesses. 

Votes are allowed for a single business only once per valid email address/USER profile.
 

If you are experiencing an issue where the Captcha security code (those 4 letters or numbers required just before you submit a Fan Brag) isn't clearing or refreshing, we recommend either clearing the cache on your web browser, or try using a different browser.

If these two solutions do not clear the problem, please contact our tech support at 720-344-2446.

Nope.  We have never, ever spammed anyone.  The only emails you will receive from us will be directly tied to your activity on the Extreme Customer Service Directory (ie. - when you Fan Brag for someone, we'll send a thank you email).

We can do better than that!  You can click the button on the login page that says: "Temporary Password Request", and we'll send a new password to the email address you gave us when you signed up.

If you have trouble with that, please CONTACT US with the details of your concern, and provide a contact phone number for one of our staff to call you back.  We'll have you up and running in minutes!

Your 30 Day Free Trial Membership includes a full version of our powerful Directory Listing. You may add 100 keywords, content, photos and all of your business contact information, and the Directory will start working for you on day 1.

Additionally, you have 100% access to ALL of the networking events that we host, ALL of our Leads Groups, ALL Members trainnig Members events and our Get Started Fast series of emails that will help you start to see immediate ROI.

At any time during your 30 Day Free Trial Membership, you may upgrade to the FULL Membership Package or the Directory Listing Package. Simply CONTACT US  or call 720-344-2446 to discuss the membership level that best serves your business needs.

We offer a 100% FREE listing on the Extreme Customer Service Directory to help small business owners start the process of achieving their visibility goals.  You will be able to GIVE and RECEIVE Fan Braggin'® 4 and 5 star ratings and 100% positive reviews.  It is possible to receive dozens, even hundreds of Fan Brags via your free listing, all of which are interpreted by Google, Yahoo, Bing (and all other search engines) as positive online reviews.  Your business will be exposed to the tens of thousands of radio listeners, and hundreds of thousands of hits on the Directory by people searching for the best in business.

All business owners with free listings will be welcomed by a member of the Experience Pros staff, and are invited to attend our local public Visibility Events.

You are in the driver's seat!

If you wish to keep your listing for a year - we'll set you up with the Directory Listing Package. Your listing will continue to work for you, driving traffic to you and your website, for an entire year. All of your Fan Brags® (reviews) are fed directly to Google, and you will see them drive your organic SEO higher in the search engine results. You are fully able to participate in the Fan Braggin'® Contest. This package is valued at $600/year.

If you wish to participate in the Professional Networking, weekly Leads Groups, Member Orientation, Experience Pros Marketing Academy, our Private Member Group on Facebook, and present your business on major market radio 3 times every year, then consider upgrading to the Full Membership Package. You have full staff support from Experiece Pros ensuring that you maximize your investment. This package is valued at $1,500/year.

And if you decide that Experience Pros isn't for you and your business (and that's ok), your Directory Listing will simply delete itself after your 30 Day Free Trial Membership.

30 Day Free Trial Membership includes 100% fully functional Directory Listing and the ability to give and receive Fan Brags.  You are eligible to compete and win in the Fan Braggin'® Contest, and have access to all of our member Networking Events, Leads Groups and Member to Member Training Events. The trial is 100% free for 30 days.

Membership in the Extreme Customer Service Directory is a validation of a business' focus on the customer experience, as accredited by the Experience Pros' 16-step vetting process of every member business.  All Member Listings include logos, links, photos, email, Google Maps, Special Offers, and a host of other valuable benefits.  The Full Membership Package also includes private events and training opportunities, and receive varying degrees of our legendary concierge visibility service.  Member Listings are held for an entire year, and are renewable annually.

Fan Braggin'® is, in it's simplest form, saying something nice about someone else in business.  Think of it as the business equivalent to "paying it forward".

But that's just the beginning.  You see, when you Fan Brag about someone else in business, you kock over the first domino in a series of chain reactions that are all motivated by your simple act of kindness.  If it's true that people do business with people that they know, like and trust... (and we believe that it is), then people who Fan Brag are more likely to attract customers than those who don't.

Since 2009, the Experience Pros Radio Show has dedicated their entire Friday radio show to receiving phone calls from listeners who share stories of great customer service.  What started as just 15 minutes, once a week has grown to 2 hours every Friday and now... 24/7 by way of the Extreme Customer Service Directory.

We invte you to give someone a 20-second KISS (Kindness Is So Simple™), as it only takes 20 seconds to add a Fan Brag for a worthy business.  Go ahead... make it a regular part of your business plan!