Every member of the Experience Pros’ Extreme Customer Service Directory™ must pass a 16-step accreditation process that takes into account everything from the Better Business Bureau to their own website – and every review site in between. We take into consideration how long they have been in business, how many positive reviews they have received and whether or not there are any outstanding grievances against their brand.

Members agree to adhere to positive business practices that are embodied by our Extreme Customer Service Code of Ethics.

Extreme Customer Service Code of Ethics

A. The Customer Experience Is Of Paramount Importance.
The provision of Extreme Customer Service simply means that the customer experience is made to be the highest priority in the life of a business relationship. Relationship trumps transactions, and we do our very best to maintain the integrity of a positive business connection.

B. If Something Goes Wrong – We Seek To Right It
Businesses are made up of people, and wherever you have people, it is possible that conflict may arise. In such cases, we do our very best to make right the relationship in any way possible. We acknowledge that we will not be able to please everyone, but we will take tangible steps and make every effort to restore the relationship.

C. Integrity
We avoid all activities that would reflect unfavorably on, or otherwise adversely affect the image of Experience Pros, LLC, or it’s accredited businesses.

Effective 02/01/2013