Mar
29

No Is A Complete Sentence

When turning down an invitation or an idea, I often feel that I have to add a reason to my response. Every time I attempt to mutter an excuse that seems reasonable, I end up sounding pathetic and disappointing. When you absolutely don’t want to agree to a request, say no and let it be a complete sentence.

If you find yourself explaining your answer, or worse, saying “Yes” because your “No” isn’t strong enough, here’s how to ensure your NO is a complete sentence.

1) Prepare your response in advance.

Honestly, people come to you for help because they know you’ll say yes. It’s easier to ask you than to ask anyone else. If you don’t have a planned response, you’ll often say yes because your were caught off-guard. Start training yourself to say no by turning down requests that you absolutely do not want to do, ever. Have a few rejection responses memorized. You can always change your mind later.

Quick Answers, “No, I can’t make it.” Or, “No, I have other plans”, then smile and stop talking.
If they continue to ask Why Not, respond with quick questions of your own, “Have you asked anyone else?” “Why are you asking me? Will have them responding to you and often turns the conversation around.
You can simply say No – or if you want to be polite, say “No, thank you.” Period.

Rule of Thumb: By agreeing to every request, you’re eliminating your options of spending time doing things that you really love, that energize you and keep you feeling optimized. It’s far easier to jump on board later than it is to get out of a commitment after you’ve agreed.

2) Ask something, anything.

It’s easy for people to ask you for help, because they don’t have to reciprocate, so it’s about time you asked for them to return the favor. You can feel better about agreeing to their request when you set some boundaries of your own. Maybe the reason you’re always on the receiving end of requests is because you never make any of your own.

“I’ll agree to help with your event. Will you help me with mine?”
“I can help out for a few hours; will you put together a few other members of the team?”
“I’ll attend your event; will you give me a few minutes to present to your group? “

Rule of Thumb: Rather than being viewed as a community giver, everyone knows you’re a pushover. Say yes to people who are truly interested in a partnership.

3) Only fools rush in.

Just because technology provides instant answers doesn’t mean you have to. Never agree to anything on the spot. Buying yourself time to respond ensures you agree to commitments with a clear mind, avoiding the regret of an immediate response.

“I have to check my calendar and get back to you. What’s your deadline?”
“Can you put that request in writing so I’ll know what I’m committing to?”
“Who else have you asked?”

Rule of Thumb: If you really want to do it, or you really want to help out a friend or loved one, say YES. Do what you love and help those you love. Follow your heart and you’ll never make a mistake.

Permanent link to this article: http://experiencepros.com/no-is-a-complete-sentence/

Mar
27

Small Business Makes Big Radio

Turn on the radio, and most likely, you’ll hear advertising by big corporate household names, unless you’re listening to the Experience Pros Radio Show on AM 560 KLZ. The Experience Pros Radio Show, hosted by the popular duo, Eric Reamer and Angel Tuccy, features positive business talk on the radio every single day. Along with their collection of guest hosts, the show is dedicated to providing inspiration along with useful business topics that range from increasing revenue, using social media, motivating your employees and improving customer service. Though they are making a name for themselves across the country, their intention is to make a name for their advertisers, most of which are small companies and first-time radio advertisers. Read the rest of this entry »

Permanent link to this article: http://experiencepros.com/small-business-makes-big-radio/

Mar
26

Cultural Completion

During a recent radio interview with James Fischer of the Growth Curve Institute, the conversation turned to describing the point at which a company’s employees turn away from the worker/drone mentality, and begin to embrace the mindset of ownership thinking.

At Experience Pros, we call this happening the point of “Cultural Completion”, and it is a definitive metric for systemic business growth.  When employees begin having a more global awareness of the company’s overall business, the culture of the workplace environment shifts dynamically from “I have to” to, “We get to”.  This is a milestone that every business owner and operator strives to reach, because from this point forward, leadership boils up from within.

Does your company have “Cultural Completion”?  If not, what are you doing to guide in that direction?  We strongly encourage business owners to connect with James Fischer at the Growth Curve Institute to discover how to bring about a shift in your own corporate growth curve.

Permanent link to this article: http://experiencepros.com/cultural-completion/

Mar
05

Manage Your Monthlies (or Dailies!)

Every business has a set of regularly occurring tasks that must get done every month in order to sustain, or in our case, grow the business.  These include, but are not limited to the following:

- Connect with clients
- Pay bills
- Invoice clients
- Update web content
- Develop the pipeline, etc.

The length of your list is probably determined by the complexity of your business, which can be easily assessed by the number of people you have working for you.  The more complex, the more monthly, weekly or daily tasks you will have.  How do you make sure that they all get done?

We create lists.  We know that won’t come as a big shock to anyone who has purchased either of our best-selling books, “Lists That Saved My Life” or “Lists That Saved My Business”.  But perhaps a more relevant question is, “what do you do”?

We have lists for the beginning of every month.  We have lists for the beginning of every day.  We even have special lists for Thursday afternoon and every 20th of the month.  Why so many lists?  Because without them, essential aspects of our business get forgotten or neglected.

Do yourself a favor today.  Right now, while you’re thinking of it… write down a list of things that you have to do regularly in your business.  You’ll probably recognize that every list begets at least one sub-list.  Write those down, too.  When you’re done, you will have taken a major step forward toward making your business delegate-able and and duplicatable.

Why does that matter?  Because eventually, your company will grow to the point where you will want to either hire someone, or as we have done, outsource it to someone else. Better to be ready for that time, than disorganized and stifled.

Permanent link to this article: http://experiencepros.com/manage-your-monthlies/

Feb
21

Experience Pros Radio Celebrates 3 Years!

Join Eric and Angel as together, they celebrate their 3rd year on the radio airwaves!  From 20 listeners a week, to 250,000 listsners every hour!  What a wonderful ride this has been!

Have you joined the revolution?

Permanent link to this article: http://experiencepros.com/3-year-anniversary/

Feb
21

Lists That Saved My Business

Every now and then, a book comes along that changes everything.

Lists That Saved My Business is one such book!

Best selling authors Angel Tuccy and Eric Reamer offer their very unique, and equally effective thoughts on how to develop your business through your greatest asset… your customer relationships!

You have checklists to get things done. You have checklists to keep appointments. You have checklists to remind you of important dates. You HAVE “Lists That Saved My Life”… But do you have checklists to save your business? Lists That Saved My Business is the compelling story of Angel Tuccy and Eric Reamer and how they found success for their company, Experience Pros, LLC. Angel and Eric will help you create a revolution in the way people treat people in business, starting today… with the customers you already have! – Eliminate cold-calls – Drive more people to your sales process – Increase customer retention Lists That Saved My Business is the perfect tool for business owners, sales managers and marketing experts. You’ll find yourself referring back to this book again and again.
$19.95 (U.S.)
Available in paperback or Kindle formats via Amazon.com
Paperback
Kindle – $3.99 (U.S.)

Permanent link to this article: http://experiencepros.com/lists-that-saved-my-business/

Feb
05

Experience Pros Launch New Site

Nationally syndicated Experience Pros Radio Show has a new look to back up the record growth of their company!

Permanent link to this article: http://experiencepros.com/hello-world-2/